ACCOUNT MANAGER
Location: Kelowna, BC
Position Status: CLOSED
Our Kelowna, BC client is looking to add an experienced Account Manager to their team. The Account Manager will create long-term, trusting relationships with customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
This role includes the supervision of all staff working at the facility, managing the budget, all while maintaining a mutual relationship with the client. This position requires hands-on work experience and will be the main point of contact for the account for all head office support staff.
Responsibilities:
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Answer client inquiries in a timely and professional manner
Develop and maintain client relationships
Assist other members of the Management Team in a timely and professional manner
Work to grow a positive culture within the Company at every opportunity
Daily quality assurance reports
Hire, train, motivate, evaluate and discipline staff
Assist Human Resources with employee file maintenance
Creation of weekly/monthly schedules
Inventory ordering, control, and cost analysis
Ensure all company protocols are being adhered to i.e. – WCB, WHMIS, etc.
Requirements:
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
To apply, please send your resume to kristie@kanrecruitment.com
We thank all applicants in advance, however, only those selected for an interview will be contacted.
