DEBT COLLECTOR
Location: Remote from Home
Position Status: CLOSED
Our client is a leader in Collections and has a variety of clients in various industry segments including financial institutions, government, telecommunications, utilities, post-secondary educational institutions, commercial, health and insurance.
They are looking to add a Collections Specialist to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships, and ensuring timely payments.
The Debt Collector should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities:
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Utilize skip tracing tools and databases to locate consumers
Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls)
Clearly document call results and content of calls into database
Abide by all Collection Agency Acts and Regulations as legislated in each Province
Requirements:
Minimum 1 years of 3rd Party Collection experience required
Customer service, Call Center or Sales experience considered an asset
Strong Negotiation and Conflict Resolution skills
Excellent Verbal and Written Communication
Strong Organizational Skills
We thank all applicants in advance, however, only those selected for an interview will be contacted.
