HEAD OF OPERATIONS

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Location: Kelowna, BC

Position Status: CLOSED

KAN Recruitment is looking for a Head of Operations for a very well established Kelowna company. As an ideal candidate, you are a leader with previous managerial experience. You’ll have proven experience overseeing operations, you are an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments.

We are looking for a self-motivated and results-driven general manager to direct and manage the organization's business activities and to develop and implement effective business strategies and programs.

Responsibilities:

• Develop strategic plans for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement

• Uphold standards of excellence and quality to ensure we meet and exceed our service level expectations (“Compliance”)

• Seek out opportunities for expansion and growth within Operations

• Recruit, onboard, and train high-performing employees

• Maintain project timelines to ensure tasks are accomplished on time

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Quality Control

• Oversee company fleet, maintenance of vehicles, and ensure minimal vehicle downtime

• Oversee on call and emergency response teams

• Oversee, develop, and train Project Coordinators

• Oversee and manage monthly inventory and ordering of supplies and equipment

• Work with Operations Manager, Operation Supervisors, Branch Manager, and Lead Technicians to accomplish daily and monthly responsibilities

• Collaborate with, provide input, and report to Sr Leadership team

• Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals

Requirements:

• Bachelor’s degree in business management or related field

• Previous performance evaluation experience

• Working knowledge of human resources processes

• Experience in managing service-related industry

• Strong working knowledge of operational procedures

• Ability to motivate and lead people, and hold employees accountable

• Proven ability to develop and maintain financial plans

• Excellent communication, collaboration, and delegation skills

• Strong decision-making capabilities

If you are interested in applying for this position, please email resume with salary expectations.

We thank all those who express interest in this opportunity however only those short-listed we be contacted.