MSP IT SUPPORT TECHNICIAN
LOCATION: Kelowna, BC
POSITION STATUS: CLOSED
Our dynamic Kelowna client, Innov8 Digital Solutions, is looking for an experienced MSP IT Support Specialist to assist in deploying and maintaining client servers, computer systems and network infrastructure both remotely and on-site.
Innov8 provides customers with access to the latest technology and skilled support. They believe in providing diverse solutions and only partner with proven suppliers, allowing them to customize fit-for-purpose recommendations supported by their local and professional staff. If you LOVE Technology, helping people and want to surround yourself with other creative, high-energy professionals in the IT world, then this is the position for you.
Responsibilities:
Perform work remotely and on-site as required for multiple small and medium sized businesses.
Procure, provision, install, trouble shoot:
Desktops, servers including: Windows, MacOS, Linux
Mobile devices including: Android and IOS
Network equipment including routers, switches, access points, firewalls, VOIP
Virtual Chief Information Officer (VCIO) role – as the IT Specialist for businesses, you will act as the VCIO, working with the business to identify technology improvements and efficiencies
Create project plans, charters, schedules.
Document all work done in ticketing system
Communicate effectively and efficiently with clients and staff to schedule service tickets
Review/prioritize outstanding projects, requests, change and incident tickets
Work with software and hardware vendors
Requirements:
Technical diploma or a combination of experience and education
3+ years work experience required, preferably in a Managed Services Provider environment
Must have in-depth knowledge of configuring and troubleshooting computer hardware, software, networks, TCP/IP, e-mail, Windows RDS/Terminal Services, Microsoft Outlook, Microsoft Exchange, mobile devices, virtualization technologies, storage concepts, and Office 365
Advanced/Expert knowledge of common operating systems, software applications, mobile operating systems
Able to architect IT solutions suitable for small and medium sized organizations
Experience with design, configuration and deployment of Active Directory, Domains, Group Policies both on premise and Azure AD
Advanced troubleshooting and problem-solving skills
Excellent interpersonal skills, within a team and with customers
Excellent Customer Service and communication skills (verbal and written)
Outstanding organizational and time-management skills
Nice to haves:
Linux and Powershell scripting
Programming languages such as php, ASP.NET, perl, python
Internet security and data privacy principles
Industry certifications will be a distinct advantage (e.g. Citrix, Cisco, VMware, Microsoft)
If you are interested in applying for this position, please email resume to kristie@kanrecruitment.com with salary expectations. We thank all those who express interest in this opportunity however only those short-listed will be contacted.
