CUSTOMER SERVICE REP
Location: Kelowna, BC
Position Status: CLOSED
Our Kelowna, BC client is looking to add a Customer Service Representative to their dynamic team of customer service professionals.
In this role you will be providing stellar customer service as you handle incoming inquiries from clients regarding service, products, orders, billing etc. The ideal candidate will demonstrate a kind and friendly approach while listening to customers, analyzing their needs, and helping resolve their issues.
If you are detailed oriented and enjoy solving problems both imaginatively and resourcefully; this position is for you!
Responsibilities:
Answering inbound calls
Provide above average customer service to both internal and external customers
Liaison with internal departments to ensure the smooth transition of the customer’s orders and requests
Accurately input data entry information into system
Resolve product or service problems by selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Go the extra mile to engage with customers
Place or cancel customer orders
Requirements:
2+ years in customer service or inside sales
Excellent problem solving skills
You possess an extremely positive attitude
Are highly organized and multi-task oriented
Self-motivated and reliable, punctual, and efficient
Proficient in working with MSOffice and Windows
Excellent communication skills (both oral and written) is a must
You love engaging with people
You have experience working in a customer service role with inbound customers with order taking as well as resolution order fulfillment issues
You are a creative thinker and can think out the side box and come up with solutions
You thrive in fast-paced environments and value working alongside smart and ambitious peers
You stay focused, and nothing falls through the cracks on your watch
**We thank everyone for their interest however only those who are being considered will be contacted.
