Order Processing & Logistics Coordinator
Location: Kelowna, BC
Position Status: CLOSED
The Order Processing & Logistics Coordinator plays a crucial role in ensuring the smooth and efficient processing of incoming customer orders, equipment moves and logistics. This position involves processing and coordinating with various departments and ensuring timely order and logistics processing. The Order Processing & Logistics Coordinator is responsible for maintaining accurate records, resolving order-related issues, and providing exceptional customer service throughout the process.
Responsibilities:
Order Management: Receive, review, and process customer orders accurately and promptly in accordance with established procedures and guidelines.
Coordination: Collaborate with different departments, such as sales, inventory, service, and shipping, to ensure seamless order fulfillment and timely delivery.
Documentation: Maintain detailed and up-to-date records of all orders, including order entry, tracking information, shipping documents, and invoicing details.
Order Tracking: Monitor and track order status, identifying potential issues or delays, and proactively communicate updates to customers and internal stakeholders.
Customer Communication: Serve as the primary point of contact for order-related inquiries and provide exceptional customer service by promptly responding to inquiries and resolving any issues or concerns.
Issue Resolution: Address and resolve order discrepancies, billing discrepancies, shipping errors, and other related issues in a timely and effective manner.Process Improvement: Identify opportunities to streamline and improve order processing procedures, suggesting, and implementing enhancements to increase efficiency and accuracy.
Compliance: Ensure compliance with company policies, procedures, and legal requirements related to order processing, data privacy, and customer information security.
Reporting: Generate regular reports on order status, key performance indicators (KPIs), and customer satisfaction metrics to monitor performance and identify areas for improvement.
Requirements:
High school diploma or equivalent qualification; additional education or training in business administration or a related field is a plus.
Proven experience in order processing, order management, or a similar role.
Strong attention to detail and excellent organizational skills to handle multiple orders and tasks simultaneously.
Proficient in using order management systems, customer relationship management (CRM) software, and other relevant tools and software.
Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.
Strong problem-solving skills to identify and resolve order-related issues effectively.
Ability to work collaboratively in a team environment and maintain positive working relationships with colleagues and stakeholders.
Prioritization and time management skills to meet tight deadlines and manage competing priorities.
Knowledge of inventory management, logistics, and shipping processes is advantageous.
Familiarity with customer service principles and practices.
To apply, please email resume to kristie@kanrecruitment.com
We thank all applicants in advance, however, only those selected for an interview will be contacted.
