RETAIL CUSTOMER SERVICE ASSOCIATE
Location: Kelowna, BC
Position Status: CLOSED
Our Kelowna client, a leader in the Pool & Hot Tub industry is looking for a Retail Customer Service Associate to provide excellent customer service for their customers.
They are looking for someone with strong communication skills who can make customers feel welcome in the store, help identify client needs, present and answer questions about the products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
Responsibilities:
Greet and direct customers
Answer phone inquires
Perform Water tests for customers
Responsible for store cleanliness, wipe down spas twice a week inside and outside. Sweep and mop floors once a week
Stock shelves, keep walls and shelves filled daily. Make sure all product is priced. Wipe down residue chemical bottles and buckets
Answer customers’ questions about specific products/services
Manage returns of merchandise
Provide excellent customer service at all times
Inform customers about discounts and special offers
Provide customer feedback to the Manager
Stay up-to-date with new products/services
Requirements:
Proven work experience as a Retail Sales Representative, Sales Associate, Customer Service or similar role
Understanding of the retail sales process
Knowledge of inventory stocking procedures
Basic math skills
Excellent communication skills, capable of building trusting relationships
Ability to perform in fast-paced environments
We thank all those who express interest in this opportunity however only those short-listed will be contacted.
