SERVICE COORDINATOR

---

Location: Kelowna, BC

Postion Status: CLOSED

Our Kelowna client, a leader in the Pool & Hot Tub industry is to looking for a meticulous, detail-oriented Service Coordinator. To be successful as a Service Coordinator, you should be service-oriented with excellent organizational and record keeping skills. You should have strong communication and interpersonal skills and should be able to deal with clients requirements.

Responsibilities: 

• Book service calls for customers

• Complete daily work order report

• Collect and review all work orders

• Rebook incomplete work orders as needed

• Liaison between Customers and Service Technicians

• Update notes in customer profile in database

• Schedule opening and closing pool appointments with customers

• Track parts in inventory and order as needed

• Select and tag parts for the technician the day before the service work is to be done

• Responsible for all warranties

Requirements: 

• Previous service/customer service experience required

• Strong work ethic and service skills

• Excellent communication and interpersonal skills

• Excellent organizational skills and attention to detail

• Staying up to date with services, policies, and regulations

• Strong record keeping and analytical skills

We thank all those who express interest in this opportunity however only those short-listed will be contacted.